Responsible Gaming – A Safe Play Guide for 1920s Malaysia

1. 1920s's Commitment to Responsible Gaming

Responsible gaming at 1920s is more than just a slogan — it is part of our platform's DNA. From day one, we have believed that gambling should remain an enjoyable form of entertainment, not a source of financial stress, family conflict or mental health issues. This conviction is what drives us to invest seriously in building comprehensive responsible gaming tools, policies and programmes for all 1920s members in Malaysia.

We understand that every player is different. Some play once a week to unwind after work — much like many do while watching the EPL or the Malaysia Super League on weekends. Others play more frequently and intensively. In either case, 1920s is committed to ensuring every player has access to the tools and information they need to make smart, responsible decisions about their gaming.

We also believe that a responsible online gambling platform should not be focused solely on profit. A good platform considers the long-term wellbeing of its players as well. This is the foundation of every responsible gaming policy we implement at 1920s — and it is not simply a matter of compliance, but a genuine reflection of how much we care about every individual who entrusts their time and money to our platform.

2. What Is Responsible Gambling?

Responsible gambling means participating in gambling activities in a controlled and mindful way that does not negatively affect yourself, your family or your finances. It is not about avoiding play altogether — it is about playing smart, with clear limits and a clear head.

Responsible players at 1920s are those who:

• Only using money they can afford to lose without affecting basic necessities such as rent, utility bills, food and family needs.
• Setting time and spending limits before starting a gaming session and sticking to them strictly.
• Playing for fun and entertainment — not as a way to solve financial problems or relieve emotional stress.
• Never chase losses by making impulsive deposits after a losing session.
• Taking regular breaks from gambling and maintaining other hobbies and activities in their lives.
• Always being honest with themselves about their gambling habits and the impact gambling has on their lives.

2.1 Gambling as Entertainment, Not a Source of Income

One thing every 1920s player needs to understand is that gambling should never be seen as a way to generate a steady income or resolve financial difficulties. Game outcomes on 1920s are random and unpredictable — regardless of how much experience or how many "strategies" you have. The odds for each round are independent of the previous one, and no one can guarantee consistent winnings over the long term.

Think of your deposits at 1920s the way you would think of money spent on a movie, a meal at your favourite restaurant, or a concert ticket — it's entertainment spending, and you should be prepared to receive nothing back in return. Any winnings you walk away with are a welcome bonus, not a guarantee.

3. Gambling Addiction Warning Signs

Gambling addiction is a recognised medical condition acknowledged by healthcare professionals worldwide. It can affect anyone, regardless of background, education level or financial status. Identifying the early warning signs is a critical first step toward getting help. If you recognise any of the following signs in yourself or someone you care about, please take action immediately:

3.1 Behavioural Signs

• Feeling uncomfortable or uneasy when trying to stop or cut back on gambling.
• Frequently thinking about gambling — planning your next session, reliving past wins, or figuring out how to get money to gamble.
• Needing to increase the amount wagered over time in order to experience the same level of excitement (tolerance build-up).
• Chasing losses — continuing to gamble or adding more deposits in the hope of winning back money already lost.
• Lying to family members, friends or employers about gambling habits.
• Using gambling as a way to escape from problems, stress or low mood.

3.2 Financial Warning Signs

• Borrowing money to gamble or to pay off gambling debts.
• Having to sell personal belongings to raise cash for gambling.
• Failing to pay bills, debts or essential financial commitments because money has been spent on gambling.
• Hiding spending records or bank statements from family members.
• Salary or savings running out before the end of the month with no clear reason.

3.3 Emotional & Social Signs

• Feeling anxious, irritable or depressed when unable to gamble.
• Neglecting family, work or social responsibilities in favour of gambling.
• Relationships with loved ones have become strained due to gambling habits.
• Losing interest in hobbies or other activities that were previously enjoyed.

4. How to Use Limit Tools at 1920s

1920s offers a range of limit tools that you can activate and adjust yourself through your account settings on our platform. These tools are designed to help you stay in full control of your gambling activity. Here is a quick guide on how each tool works:

4.1 Setting a Deposit Limit

Log in to your 1920s account, go to "Account Settings" and select "Responsible Gaming". From there, you can set daily, weekly or monthly deposit limits to suit your needs. For example, if you set a daily deposit limit of RM100, the 1920s system will not process any further deposits on that day once RM100 has been reached — regardless of the payment method used, whether Touch 'n Go eWallet, GrabPay, DuitNow, FPX or ShopeePay.

Deposit limits can be lowered at any time and take effect immediately. However, increasing an existing limit requires a mandatory waiting period set by 1920s — this is to ensure that the decision to raise a limit is made with careful consideration, rather than on an emotional impulse.

4.2 Setting a Loss Limit

The loss limit works by tracking your total net losses over a given period (daily, weekly or monthly). Once your set loss limit is reached, the 1920s system will block you from placing any further bets for that period. This is particularly effective in preventing "chasing losses" situations, which can lead to significantly larger losses in a short space of time.

4.3 Setting Session Time Limits

Choose a time limit for each playing session — for example, 1 hour, 2 hours or 3 hours. Once the time limit is reached, the 1920s system will display a notification and ask you to confirm whether you wish to continue playing or take a break. This helps you stay aware of how long you have been playing in a single session.

4.4 Limit Effective Period

It is important to understand that all limits you set on 1920s take effect immediately upon activation. Our system does not allow any exceptions or deferrals to limits once they are in place — this is to protect you from impulsive decisions while playing.

5. Self-Exclusion at 1920s

Self-exclusion is the most powerful tool in 1920s's responsible gambling arsenal. It allows you to completely block access to your account for a period of your own choosing. Once self-exclusion is activated, you will be unable to log in to your 1920s account, make deposits or participate in any games for that duration.

5.1 Self-Exclusion Period Options

• 30 Days — a short break to regain perspective.
• 90 Days — a longer cooling-off period to reassess your playing habits.
• 180 Days — six months away for deeper, more meaningful recovery.
• Permanent (Account Closure) — permanent account closure for those who decide to stop altogether.

5.2 What Happens During the Exclusion Period

During an active self-exclusion period at 1920s, your account will be fully blocked. Any valid credit balance in your account will be processed for withdrawal to your registered payment method once the review period is complete. 1920s will also cease sending all marketing and promotional communications to you for the duration of the period.

5.3 How to Activate Self-Exclusion

You can activate self-exclusion through your 1920s account settings, or by contacting our support team via 24/7 Live Chat. Once activated, self-exclusion cannot be cancelled before the set period expires. This ensures that your commitment to taking a break from play is fully respected.

6. Child & Youth Protection

1920s has a zero tolerance policy toward individuals under the age of 21 participating in any gambling activity on our platform. This is both a legal obligation and a moral responsibility that we take extremely seriously.

All new 1920s players are required to verify their age upon registration, and accounts suspected of belonging to underage individuals will be immediately suspended pending KYC investigation. Any account proven to be owned by someone under the age of 21 will be closed, and any associated credit balance may be forfeited.

6.1 Guidance for Parents and Guardians

If you have children or dependants who share a device or internet connection with you, we recommend taking the following steps to prevent them from accessing online gambling platforms:

• Enable parental control software on all shared devices.
• Never save your 1920s account password in a web browser or on any shared device.
• Log out of your 1920s account every time you finish using the platform.
• Have an open conversation with your children about the dangers of underage gambling and the risks of addiction.

If you suspect that a child or teenager is accessing the 1920s platform, please contact us immediately via Live Chat or email at [email protected]. We will take appropriate action swiftly and responsibly.

7. Advice for Family & Loved Ones

Gambling addiction does not only affect the individual involved — it also has a significant impact on their family and loved ones. If you have a family member or friend whom you suspect may be struggling with gambling, here are some steps you can take:

7.1 How to Help Someone Who May Have a Problem

• Approach the conversation without judgment — choose a suitable time and place to have a calm and compassionate conversation, rather than approaching them when emotions are running high or under stress.
• Focus on their feelings and well-being — show that you care about their well-being, not just their money or behaviour.
• Suggest professional help — encourage them to seek support from a qualified counsellor or mental health professional.
• Take care of yourself — being there for someone struggling with addiction is exhausting. Don't forget to take care of your own mental and emotional well-being too.
• Contact 1920s — if you know someone using the 1920s platform and are concerned about their habits, you can contact us for guidance on the best ways to help them.

7.2 What to Avoid

• Do not pay off their gambling debts, as this only enables the behaviour to continue.
• Do not make threats you are not prepared to follow through on.
• Do not blame yourself — gambling addiction is a complex health condition, not a personal or family failure.

8. Additional Help & Support Resources

1920s recognises that in cases of serious gambling addiction, professional external support may be needed beyond the tools we provide. If you or someone you care about requires more in-depth assistance, the 1920s support team can help connect you with the appropriate resources available in Malaysia.

Beyond that, 1920s is committed to continuously developing and improving our responsible gaming programme. We are always open to feedback from players and stakeholders on how we can do more to ensure that 1920s remains a safe, responsible and enjoyable platform for all Malaysian players.

Remember — asking for help is a sign of strength, not weakness. Whether you simply want to talk about your playing habits, need help activating a limit tool, or require a referral to professional resources — the 1920s team is here for you 24 hours a day, 7 days a week, 365 days a year. Don't wait until things get serious before reaching out.